1. Introduction
Welcome to Mahakaleshwar Bhakt Niwas. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit a booking inquiry, or contact us through WhatsApp, phone, or other communication channels.
By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
To assist with room reservations and customer support, we may collect the following information:
- Personal Information: Your name and the number of guests.
- Contact Information: Mobile number, email address (if provided), and other contact details.
- Booking Information: Preferred check-in and check-out dates, room preferences, and any special requests.
- Technical Information: Basic website usage information such as IP address, browser type, device information, and cookies to improve website performance and user experience.
3. How We Use Your Information
The information you provide is used only for legitimate business purposes, including:
- Processing room booking inquiries and reservations.
- Responding to your questions and providing customer support.
- Communicating booking confirmations or updates through phone, email, or WhatsApp.
- Improving our website, services, and customer experience.
- Complying with applicable legal and regulatory requirements.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Protection & Retention
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse.
Your information is retained only for as long as necessary to provide our services, manage bookings, comply with legal obligations, or resolve disputes. Once the information is no longer required, it is securely deleted or anonymized where applicable.